February 1, 2022: Retained - Navigating Servicing Digital Job Aid

An updated training guide has been published in KnowledgeOwl for Retained Servicing providing navigation tips to frequently asked questions and screen shots for the MyFairwayServicing web portal and mobile app.  


Access this content by navigating to:  Home >> Training  >> Navigating Servicing Digital-Training 


or 


Click This Link to view the content

(Username and password login to the Retained Servicing KnowledgeOwl is required to access this content)


Content in this job aid includes:

  • Common Customer Questions: List of questions and where to advise customers to find answers and information
  • Registration: Step-by-step instructions to register a new customer
  • Account Management: Screenshot of features including Account Settings and Document Center where customers retrieve electronic copies of documents
  • Dashboard: View commonly used applications on the website in one place
  • My Home: Provides loan details and website navigation options
  • Payment: Schedule payments, view pay histories, request payoff quotes and more
  • My Loan: Overview of loan amounts and loan progress
  • My Neighborhood: Great source for updated home value
  • Goals: Interactive section to customers to plan the future of their home finances
  • Education: Answers to frequently asked questions
  • List of Documents Available to Customers in the online Document Center