FICS

Articles

Locating a Fairway Originated Loan
Summary : Review all available systems of record to access a Fairway originated loan If unable to locate a loan record, request immediate assistance from your Supervisor or Manager Do not advise loan officers or customers that...
Password Resets and Account Unlocks - FICS
Requests for FICS system access, password resets, and account unlocks are handled by the Fairway Helpdesk. For FICS system requests, users must contact the Fairway Helpdesk: Click the Fairway Helpdesk icon on the desktop Call 1-8...
FICS Quick Reference
Information on this page applies to Interim Servicing and Servicing 911. General Folder Loan Interview and Loan Status             Original Loan Information Loan Amount (original mortgage amount) ...
Documenting FICS - Direct Customer Communication
Document details and  information in the All Memos section of FICS for every call and email handled where direct communication with customers occur.  This level of system documentation is required with all forms of direct communication wi...
Documenting FICS - Loan Officer Communication
It is strongly recommended to document system notes in FICS regarding actions taken when assisting Loan Officers. There are two scenarios where documenting system notes in FICS are required when assisting Loan Officers: Customer is i...
Generating History Statements in FICS
Information on this page applies to Interim Servicing and Servicing 911. Generating Payment Histories in FICS Step 1 - Click the following :  Reports Miscellaneous Loan History Loan Select Step 2 - Unde...
Generating Payoff Statement Quotes In FICS
Information on this page applies to Interim Servicing and Servicing 911. Step 1 - Click the following :  Reports Miscellaneous Payoff Statement Input Estimated Payoff Date (good-through date for payoff quote) Inter...
FICS System Overview Document
Information on this page applies to Interim Servicing and Servicing 911. Mortgage Servicer System Overview.pdf Click the link above to view the FICS Mortgage System Overview Document.  A file will download, and this reference docume...
Users Must Properly Log Out of FICS Before Logging Out of Citrix
All FICS users must properly log out of the FICS application at the end of each business day.  We continue to see team members in Customer Experience not following this process.   The proper logoff process must be followed bef...
Eleven (11) Digit Loan Number Scenario
From time to time, the scenario described below occurs if and when branches originate loans in Encompass with an eleven digit loan number.  As of 11/18/2020 additional controls and monitoring have been implemented on the Origination and the I....
Upload Documents to Radstar
Naming convention: Loan Number_Group_Number_Group Description  Example: 0123456789_01_Notice_Of_Transfer  Group Number Group Description 01 Notice of Transfer 02 Amortized Loan Statement ...
View Purged Loan Data in FICS - April 2021
Records for 193,591 loans originated and funded in 2017 and 2018 will be purged from FICS this evening (Friday April 16, 2021). Loan data, memos and transaction histories will no longer be viewable for these loans. Images of documents a...
View Purged Loans Data in FICS - February 2020
Information on this page applies to Interim Servicing and Servicing 911. Records for 105,106 loans that originated and funded prior to January 1, 2017 were purged from FICS on February 9, 2020. Loan data, memos and transaction history for ...