Access Five9 using the Google Chrome browser outside of Citrix.
Web address: https://login.five9.com
TIP: Plug headset into the USB port on your computer before logging in!
Enter Station ID
TIP: Make sure your headset is plugged into the USB port on your computer before hitting Next
Station Check – TIP: You should hear a test tone once you are successfully connected.
- If you plugged in your headset before getting to this screen, the audio settings for Earphone and Microphone should automatically be on Headset
- If not, open the drop down box and select Headset for both Earphone and Microphone
Select drop-down at top left of screen, click on Ready (Voice) to take a call.