This information applies to Fairway Retained Servicing Loans with ServiceMac.
For Retained Servicing Loans with ServiceMac, customers may provide Homeowner’s Insurance policies with updated information and/or request payment for the policy.
ServiceMac uses the services of National General for their insurance processing center. Upload the insurance policy received from customers, and open the applicable task to request payment of the policy.
This is a three step process:
- Upload insurance policy to www.ihaveinsurance.com/fairway
- Open applicable task to request disbursement of insurance premium
- Upload copy of policy to DMS
Step 1: Upload the Insurance Policy
Click the Upload my insurance document button.
Complete the form with the information requested below
First Name: Customer's First Name
Last Name: Customer's Last Name
Loan Number: 10 Digit Loan Number from MSP
Your Email Address:
- If the policy and request was received from the customer, input the customer's email address
- If the policy and request was received from a Fairway Loan Officer, input the Loan Officer's email address
This message will appear.
Click the Ok got it! button.
The Select a Document to Upload button will highlight, and Click this button to locate the desired document to upload.
Follow the remaining prompts and complete the upload process.
Step 2: Open a Task to Request Payment
MSP Screen: TSK1
MSP Task ID: HZVPAY – Insurance Payment Request
HZVPY1 – Escalation Payment Request – Management Escalation Only
Management Escalation Process
- Upload policy to ihaveinsurance.com
- Open HZVPY1 task
- Email email@example.com and include:
- Loan number
- Copy of policy
- Reference the task that was opened
Step 3: Upload Documents in DMS
Click the Loan Search icon to locate the desired loan
Input the loan number in the search field – then press <Enter>.
The loan number, customer name and address will appear on a green bar.
Click the green bar to view the available documents, and the Upload Loan Document button appears in the upper right corner of the window.
Click the Upload Loan Document button to begin the upload process.
Categorize the Document Type and Create the Document
Document Type: Insurance Correspondence – Other 
Document Name: Input text “Insurance Policy”
Click Browse For File and select the desired file from the shared file drive
Once the file is selected, Click Create Document and the file will upload to DMS.