01/29/2020: RSBILL Task to Generate a New Billing Statement

The information in this newsflash applies to Retained Servicing loans.

The RSBILL task is now available.  Use this task to request a new billing statement be created and mailed to customers.  At this time, newly created billing statements with the RSBILL task cannot be emailed or faxed as they print offsite at the print vendor.  

Continue using the RSDOCS task per established procedures to request a duplicate copy of an existing monthly billing statement – or other documents available in DMS – to be sent to customers by mail, email or fax.

Please see your Manager or Lead if you have any questions.