07/03/2020: Requesting a Verification of Mortgage (VOM) for Retained Servicing Loans

Information in this Newsflash applies to Retained Servicing Loans.


Follow the steps below when customers or third parties request a Verification Of Mortgage (VOM).  Specific to Servicing 911, instructions are included to retrieve a pdf file of the VOM Form from Web Direct to email to loan officers, customers, or third parties.  


Remember:  Third Party Authorization is required to send a VOM to a third party.  


Access the PL03 screen in MSP and order the applicable On Line Letter Writer (OLLW) Letter ID:

  • QW019 to send the VOM Form by fax or e-mail
  • QW020 to send the VOM Form by mail

To order the QW019 letter - VOM to send by fax or e-mail:

  • U035 Name Prompt:  Type the name of the customer or the third party who will be receiving the VOM
  • U050 Fax Number / Email Prompt:  Type the fax number or the email address for the customer or the third party who will be receiving the VOM
  • U035 Name Prompt:  Type the name of the customer or the third party receiving the VOM

Note: MSP does not have spell check or auto-format, the text appears on the form exactly as it is typed on the PL03 screen.  Make sure spelling and formatting are correct before pressing <Enter>

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  • Press <ENTER> to create the VOM form, and view this form on the PL05 screen
  • The QW019 VOM Form will print in the Mailroom in the Servicing Center and will be faxed or e-mailed to the requestor 


To order the QW020 letter - VOM to send by mail:

  • U035 Name Prompt:  Type the name of the customer or the third party who will be receiving the VOM
  • U036 Address Line 1 Prompt:  Type the mailing address for the customer or the third party who will be receiving the VOM – include number, street name and any unit number or suite number on this line
  • U037 City, State Prompt:  Type City and State of the mailing address for the customer or the third party receiving the VOM – make sure to type this information in the format of - City, State
  • 035 Name Prompt:  Type the name of the customer or the third party who will be receiving the VOM

Note: MSP does not have spell check or auto-format, the text appears on the form exactly as it is typed in to the PL05 screen.  Make sure spelling and formatting are correct before pressing <Enter>

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  • Press <ENTER> to create the VOM form, and view this form on the PL05 screen
  • The QW020 VOM Form will print in the Mailroom in the Servicing Center and mailed to the requestor

Servicing 911 may retrieve a PDF image of the QW019 VOM from Web Direct to immediately email or fax to a Fairway Loan Officer or customer.


Access Web Direct and click on Display Letter

  • Locate the QW019 letter id and double-click to open the letter in a pdf format

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  • Save a copy of the pdf
  • Attach to a secure email to send to the customer or loan officer


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