July 21, 2021: Retained Servicing - Disaster Refresher Training has been Published

Retained Servicing – Disaster Refresher Training has been Published in KnowledgeOwl

Refresher training covering the steps to take when assisting customers impacted by a disaster has been published in KnowledgeOwl for Retained Servicing.  


This refresher training identifies specific disaster types, empathy phrases, the MSP Disaster Indicator, and instructions on using the MSP Director Script to properly document the loan and begin the assistance process as applicable.


View this content in KnowledgeOwl for Retained Servicing by navigating to:

Home  >>  Training  >>  Popcorn Training  >>  Disasters


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Click Here to view this content – you may be prompted to input your Retained Servicing KnowledgeOwl Username and Password