Retained Servicing – Disaster Refresher Training has been Published in KnowledgeOwl
Refresher training covering the steps to take when assisting customers impacted by a disaster has been published in KnowledgeOwl for Retained Servicing.
This refresher training identifies specific disaster types, empathy phrases, the MSP Disaster Indicator, and instructions on using the MSP Director Script to properly document the loan and begin the assistance process as applicable.
View this content in KnowledgeOwl for Retained Servicing by navigating to:
Home >> Training >> Popcorn Training >> Disasters
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