A new training video has been published in KnowledgeOwl for Retained Servicing. This training video defines the steps to enroll customers in the eStatement/Paperless Billing option, and it encourages promotion of this option to retained servicing customers.
Information in this training includes:
- Benefits and convenience of eStatements
- View and maintenance eStatement options on the MAS1 ECON screen in MSP
- Comment codes for this topic
- How customers select this option on the MyFairwayServicing web portal
View this training video in KnowledgeOwl for Retained Servicing by navigating to:
Home >> Training >> Popcorn Training >> eStatements/Paperless Billing
Please contact your supervisor or manager if you have any questions.