ServiceMac confirms the information published in KnowledgeOwl on May 28, 2021 regarding a change for all cash task turn-around times to 10 – 15 business days was published in error.
Please disregard the newsflash published on this topic and the information shown below.
Contact your supervisor or manager if you have any questions.
From: Servicing Training
Sent: Tuesday, June 1, 2021 9:35 AM
Subject: Retained Servicing: Changes to Cash Tasks Turn-Around Times
Retained Servicing: Changes to Cash Tasks Turn-Around Times
IMPORTANT UPDATE! This information applies to cash tasks for retained servicing loans with ServiceMac.
Cash tasks now have an estimated turn-around time of 10 – 15 business days until further notice. This is to accommodate the increase volume and will be updated according to our needs in the future.
Please advise the customer of the estimated turn-around time when opening the cash task. The Cash Team is working diligently through these tasks, please do not escalate if still within the turn-around time.
Please contact your supervisor or manager if you have any questions.