A newsflash has been published in the Retained Servicing KnowledgeOwl advising of updates to the Loan Pop window that displays when an incoming retained servicing call is received.
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Home >> News Flash! >> June 2021 >> Loan Pop Updates
The details contained in this newsflash are shown below. Please contact your manager or supervisor if you have any questions.
Loan Pop Update
Loan Pop has been updated with the following features:
New Indicators
- State of loan (current, DELQ, BNK etc.), Offer ACH, Offer paperless, Disaster, and Serviced As
Phone Type
- Cell, work, or home
IVR Info
This will show the agent exactly what the customer entered into the IVR when verifying