June 21, 2021: Loan Pop Updates

A newsflash has been published in the Retained Servicing KnowledgeOwl advising of updates to the Loan Pop window that displays when an incoming retained servicing call is received.  

Navigate to this information in KnowledgeOwl for Retained Servicing by visiting:  

Home  >>  News Flash!  >>  June 2021  >>  Loan Pop Updates 

The details contained in this newsflash are shown below.  Please contact your manager or supervisor if you have any questions.

Loan Pop Update

Loan Pop has been updated with the following features:

New Indicators

  • State of loan (current, DELQ, BNK etc.), Offer ACH, Offer paperless, Disaster, and Serviced As

Phone Type

  • Cell, work, or home

IVR Info

This will show the agent exactly what the customer entered into the IVR when verifying