Loan Type Unavailable Online

Dear <Customer Name>,

Thank you for contacting Fairway’s Customer Experience Team.  Assisting our customers is our highest priority.

Based on factors associated with your loan type and plan, we are not able to provide online access to your mortgage account information on  

We apologize for any inconvenience this may cause.

Your loan will transfer to a new servicer.  Please watch for a bright green envelope from Fairway in the mail.  This will contain your Notice of Transfer which provides the name and contact information for your new servicer along with the transfer effective date.

Once your loan transfers, please contact your new servicer to learn about all online account options they may offer.  Online account options vary by servicer.

Until your loan transfers, please feel free to contact Customer Experience for assistance with loan.

If you have additional questions regarding online access or if we may be of further assistance, please contact Customer Experience by calling toll-free (800) 201-7544 from 8:30 a.m. to 5:00 p.m. Central Time Monday through Friday or email  

Access loan information online by visiting

Thank you for contacting Fairway Independent Mortgage Corporation.