Loss Draft Insurance Claim Checks Made Payable to Fairway

Customers who file damage claims with their Homeowner’s Insurance company receive a Loss Draft Claim Check made payable to them and to their mortgage servicer.  Home or property damage may occur after a loan transfers to the new Servicer but before the insurance company updates their records with the new Servicer’s information.  When this occurs, the check is issued payable to the customer(s) and to Fairway.  

Not all Servicers will agree to endorse a Loss Draft Claim Check if it is payable to Fairway.

• Customers whose loans are transferred to a new Servicer must have the check endorsed by their new Servicer in order to deposit it and must follow all guidelines as required by the new Servicer
• Customers whose loans are Retained Servicing with Fairway through our subservicer, ServiceMac, must contact the Loss Draft Insurance Claims Department for assistance and for check endorsement requirements

Scroll Down to view procedures for:

• Servicing Transferred Loans
• Retained Servicing Loans
• Interim Servicing Loans not yet Assigned or Sold to a New Servicer

Procedure for Servicing Transferred Loans

Customers must contact their new Servicer for all procedures and guidelines regarding the handling of a Loss Draft Claim Check.

Effective April 12, 2021, customers whose loans transfer servicing to Flagstar Bank, Mr. Cooper, or M&T Bank may now send loss draft insurance claim checks made payable to Fairway directly to one of these servicers/subservicers.  Fairway has agreements with these three servicers/subservicers permitting endorsement of these loss draft insurance claim checks.

Click on the applicable link below to view the servicer-specific procedure:

• Click Here for Loss Draft Endorsements - Transferred to Flagstar Bank
• Click Here for Loss Draft Endorsements - Transferred to Mr. Cooper
• Click Here for Loss Draft Endorsements - Transferred to M&T Bank
  

• If the new Servicer agrees to endorse a check payable to Fairway
  • A new check will not be required
  • Customers must follow all guidelines and provide all required supporting documentation to their new Servicer
  • Customers must work directly with their new Servicer throughout the process as Fairway does not know the Loss Draft Claim requirements for other Servicers

• If the new Servicer does not agree to endorse a check payable to Fairway
  • Customers must sign and endorse the check
  • Customers send the endorsed check and a copy of the Adjuster's Report to Fairway's Corporate Office in Carrollton, TX 
  • Fairway will endorse the check and forward it to the new Servicer

Mail to:

Fairway Independent Mortgage Corporation

Attn: Loss Draft Department

4201 Marsh Lane

Carrollton, TX  75007

• Customers must follow all guidelines and provide all required supporting documentation to their new Servicer
• Customers must work directly with their new Servicer throughout the process as Fairway does not know the Loss Draft Claim requirements for other Servicers

Procedure for Retained Servicing Loans

Customers must contact the Loss Draft Insurance Claims Department for all procedures and guidelines regarding the handling of a Loss Draft Claim Check

• Toll - Free: 1-833-888-6807
  • Monday - Friday 8:30 a.m. - 5:00 p.m. Central Time

• Fax: 1-833-888-6809

• Mailing Address:

Fairway Independent Mortgage Corporation

Attn: Loss Draft Department

P.O. Box 29413

Phoenix, AZ  85038-9413

Customers must contact the Loss Draft Department before mailing the check or supporting documentation to the address referenced above.  

Procedure for Loans Assigned and Sold to a New Servicer and Claim Check Issued Prior to the Servicing Transfer Effective Date

Customers must contact their new Servicer for assistance with the check endorsement

• Follow the Procedure for Servicing Transferred Loans referenced above  

Procedure for Loans with Fairway for Interim Servicing and not yet Assigned or Sold to a New Servicer

Customers should contact Fairway Interim Servicing Customer Experience Team

• Toll - Free: 1-800-201-7544
  • Monday - Friday 8:30 a.m. - 5:00 p.m. Central Time
• Email: Servicing@fairwaymc.com
• Mailing Address:

Fairway Independent Mortgage Corporation

Attn: Loss Draft Insurance Claim 

4201 Marsh Lane

Carrollton, TX  75007

Fairway Loan Officers and Employees should contact the Servicing 911 Team

• Email: Servicing911@fairwaymc.com
  • For Internal Use only - Do Not Provide this email address to Customers