Loss Draft Endorsement: Transferred to Flagstar Bank

Customers whose loans transfer servicing to Flagstar Bank (on behalf of Two Harbors Investments/Matrix Financial) may now send loss draft insurance claim checks made payable to Fairway directly to Flagstar Bank's Insurance Claim Processing Center.

  • These customers are no longer required to mail the physical check to Fairway for endorsement before the check is then mailed to Flagstar Bank
  • Customers do not have to contact their homeowner’s insurance company to obtain a new check made payable to their new servicer

Customers must contact Flagstar Bank to obtain all details and requirements regarding their claim check endorsement process and should be prepared to provide the following information: 

  • Date and cause of the property damage
  • Dollar amount of their total insurance claim
  • Copy of Insurance Adjustor’s Worksheet

Flagstar Bank Customer Service: toll-free (800) 968-7700

Monday - Friday 7:30 a.m. - 8:00 p.m. Eastern Time, Saturday 7:30 a.m. - 4:00 p.m. Eastern Time

Flagstar Bank Loss Draft Mailing Address: 

Flagstar Bank Loss Draft Department

827 West Grove Avenue

Mesa, AZ  85210-4931

Flagstar Bank Website: www.flagstar.com/myloans