Loss Draft Endorsements: Transferred to Mr. Cooper

Customers whose loans transfer servicing to Mr. Cooper (DBA Nationstar Mortgage) may now send loss draft insurance claim checks made payable to Fairway directly to Mr. Cooper's Insurance Claim Processing Center.

  • These customers are no longer required to mail the physical check to Fairway for endorsement before the check is then mailed to Mr. Cooper
  • Customers do not have to contact their homeowner’s insurance company to obtain a new check made payable to their new servicer

Customers must contact Mr. Cooper to obtain all details and requirements regarding their claim check endorsement process and should be prepared to provide the following information: 

  • Date and cause of the property damage
  • Dollar amount of their total insurance claim
  • Copy of Insurance Adjustor’s Worksheet

Mr. Cooper Customer Service: toll-free (888) 480-2432

Monday - Thursday 7:00 a.m. - 8:00 p.m. Central Time

Friday 7:00 a.m. - 7:00 p.m. Central Time

Saturday 8:00a.m. - 12:00 p.m. Central Time

Mr. Cooper Loss Draft Mailing Address: 

Mr. Cooper Loss Draft Department

Lake Vista 4

800 State Highway 121 Bypass

Lewisville, TX  75067

Mr. Cooper Website: www.mrcooper.com