Loss Draft Flagstar Bank Transfer

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Servicing Interim – Loss Draft Flagstar Bank Transfer    

 Dear <Customer Name>, 

Thank you for contacting Fairway’s Customer Experience Team regarding the insurance claim check you recently received.  Assisting our customers is our highest priority.

Your mortgage loan transfers to Flagstar Bank effective <DATE - Spell out Month, day, year – example December 15, 2021>.


Your mortgage loan transferred to Flagstar Bank effective <DATE - Spell out Month, day, year – example Month 01, 2022>.

Insurance claim checks made payable to Fairway Independent Mortgage Corporation will be endorsed by Flagstar Bank based on servicing business agreements between the two companies.  

You will not be required to mail your insurance claim check to Fairway for endorsement, and you will not need to contact your homeowner’s insurance provider and obtain a new check made payable to Flagstar Bank.

Please contact Flagstar Bank directly to obtain all details and requirements regarding the claim check endorsement process.  Flagstar Bank will request the following information:

  • Date and cause of the property damage
  • Dollar amount of their total insurance claim
  • Copy of Insurance Adjustor’s Worksheet
  • Additional details as requested

Flagstar Bank Contact Information

Mortgage Customer Service: toll-free (800) 968-7700

Monday – Friday 7:30 a.m. – 8:00 p.m. Eastern Time

Saturday 7:30 a.m. – 4:00 p.m. Eastern Time

Loss Draft Mailing Address:

            Flagstar Bank Loss Draft Department

            827 West Grove Avenue

            Mesa, AZ  85210-4931

Website: www.flagstar.com/myloans

If you have further questions regarding this insurance check endorsement process with Flagstar Bank or if we may be of further assistance, please contact Customer Experience at the phone number or email address referenced below.

Thank you for contacting Fairway Independent Mortgage Corporation.