Loss Draft Mr. Cooper Transfer

Template Name

Servicing Interim - Loss Draft Mr. Cooper Transfer    

Dear <Customer Name>, 

Thank you for contacting Fairway’s Customer Experience Team regarding the insurance claim check you recently received.  Assisting our customers is our highest priority.

Your mortgage loan transfers to Mr. Cooper effective <DATE - Spell out Month, day, year – example December 15, 2021>.


Your mortgage loan transferred to Mr. Cooper effective <DATE - Spell out Month, day, year – example Month 01, 2022>.

Insurance claim checks made payable to Fairway Independent Mortgage Corporation will be endorsed by Mr. Cooper based on servicing business agreements between the two companies.  

You will not be required to mail your insurance claim check to Fairway for endorsement, and you will not need to contact your homeowner’s insurance provider and obtain a new check made payable to Mr. Cooper.

Please contact Mr. Cooper directly to obtain all details and requirements regarding the claim check endorsement process.   Mr. Cooper will request the following information:

  • Date and cause of the property damage
  • Dollar amount of their total insurance claim
  • Copy of Insurance Adjustor’s Worksheet
  • Additional details as requested

Mr. Cooper Contact Information:

Mortgage Customer Service: toll-free (888) 480-2432

Monday – Thursday 7:00 a.m. – 8:00 p.m. Central Time

Friday 7:00 a.m. – 7:00 p.m. Central Time

Saturday 8:00 a.m. – 12:00 p.m. Central Time

Loss Draft Mailing Address:

Mr. Cooper Loss Draft Department

Lake Vista 4

800 State Highway 121 Bypass           

Lewisville, TX  75067

Website: www.mrcooper.com

If you have further questions regarding this insurance check endorsement process with Mr. Cooper or if we may be of further assistance, please contact Customer Experience at the phone number or email address referenced below.

Thank you for contacting Fairway Independent Mortgage Corporation.