March 16, 2021: Retained Loans - Service Release Payment Questions Task

This information has been updated by ServiceMac in KnowledgeOwl for Retained Servicing Loans.

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The LBXPYT task should be used for trailing payment research on loans which have completed service release.  


It automates adding a no notice stop on the loan when opened which removes the loan from the collections calling queue if applicable. 


This task is reserved for when the payment is viewable on MSP and may need to be reversed and sent to the client to pass along to the new servicer.


All other scenarios, please continue to use the appropriate cash task and/or work with management.  Please speak with your supervisor or manager if you have any questions.