Checking/savings account numbers provided by interim servicing customers when remitting a one-time payment on FairwayNEXT.com or by speaking with a Customer Experience Specialist will be authenticated in the same manner their nine-digit routing number is authenticated.
This means, if customers provide an invalid checking/savings account number, an error message will be generated – similar to the process when customers provide an incorrect or invalid routing number.
Customers will not be able to successfully process a one-time payment if the checking/savings account number is invalid.
Scenarios where customers will receive error messages regarding a checking/savings account number include:
- Account number is incorrect/does not match with their financial institution
- Account number is reported as a closed checking/savings account
- Account number is less than 3 digits or contains invalid characters
- Account has unpaid returns (insufficient funds items that need to be paid back to their financial institution – unpaid outstanding overdrafts on their checking/savings account)
Listed below are the dates this checking/savings account authentication process goes into effect for interim servicing loans:
- Payments processed on FairwayNEXT.com: account number authentication begins Friday March 19, 2021
- Payments processed by a customer experience specialist using Ventanex/Lift: account number authentication begins Monday March 22, 2021
- Payments processed through the IVR: this will be implemented at a future date
If customers have questions regarding the error message received:
- Explain the details of the message
- Advise customers to contact their financial institution for more information regarding issues with their checking/savings account number