March 19, 2021: Retained Loans - Uploading Documents to DMS and Opening Tasks When Applicable

The procedure for uploading documents to DMS has been added to KnowledgeOwl for retained servicing loans.  

Type “upload documents in DMS” in the KnowledgeOwl search bar or navigate to:

  • Home  >>  Written Correspondence >>  How to Upload Documents to DMS Job Aid

If additional work or research is needed based on the document being uploaded to DMS, make sure to open the applicable task in MSP.  

While additional work and research is not always required when documents are uploaded, other servicing departments will not know additional work is needed unless a task is open (when applicable). 

Please speak with your supervisor or manager if you have any questions.