As communicated in a newsflash on March 19, 2021, checking/savings account numbers provided by interim servicing customers when remitting a one-time payment on FairwayNEXT.com or by speaking with a Customer Experience Specialist will be authenticated in the same manner their nine-digit routing number is authenticated.
Click Here to view the original communication and details distributed on Friday 03/19/2021.
Beginning Monday 03/22/2021, Ventanex/Lift has been updated to authenticate checking/savings account numbers when a payment by phone is processed by a Customer Experience Specialist.
For FairwayNEXT.com, customers will see one of these error messages if their checking/savings account number is not able to be authenticated:
- “Account number is not valid. Account reported closed.”
- “Account number is not valid. Account number is less than 3 digits or contains an invalid character.”
- “Account number is not valid. Account has unpaid returns.”
- “Account number is not valid. Failed.”