UPDATED - Lakeview Loan Servicing Privacy Breach
Please review the updated information referenced below. Specifically, details have been added regarding the Lakeview Privacy Breach impacting customers with both active and inactive loans.
- Lakeview experienced a privacy breach and is offering free identity monitoring by Kroll
- Customers are encouraged to enroll in the free identity monitoring by utilizing the Membership Number provided in their letter from Lakeview
- This privacy breach impacted both active and inactive Lakeview loan customers. This means that customers’ private information may have been associated with a paid in full and/or refinanced loan. The current customers loans could be serviced at any other servicer/subservicer.
- M&T Bank currently subservices active loans on behalf of Lakeview that are purchased from Fairway, and M&T Bank was not impacted or breached
Fairway Servicing has been advised by Lakeview Loan Servicing, LLC (“Lakeview”) they experienced a privacy breach. Lakeview is one of our investors/purchasers of mortgage servicing rights, and they provided customers written notification regarding this privacy breach.
The written notice from Lakeview includes an offer of free identity monitoring by Kroll, subject to the customer’s enrollment in the monitoring offer.
Please assure customers and loan officers this letter from Lakeview regarding the privacy breach and the offer of free identity monitoring by Kroll is a legitimate communication and is not a scam or an attempt to improperly obtain customer information.
Lakeview utilizes M&T Bank as their subservicer for loans originated by and purchased from Fairway. Please assure customers and loan officers that M&T Bank was not impacted or breached.
Impacted customers receiving this notification from Lakeview can activate and take advantage of identity monitoring services by visiting https://enroll.krollmonitoring.com or by calling toll-free (888) 653-0511 and utilizing the Membership Number provided in the letter.