Customers whose mortgage servicing transferred to Flagstar Bank may have received the notice shown below – sent from Flagstar Bank – advising of a privacy incident pertaining to their file sharing platform, Accellion.
If Flagstar Bank determines customers have information that was compromised, they will send a written notice and offer free credit monitoring.
Advise customers requesting additional information about this notice to contact the Flagstar Bank Incident Response Line – designated to respond to this incident – by calling toll-free (855) 907-0446 (details shown below).
An updated newsflash and more information will be provided as additional details are learned about this incident.
A copy of the notice customers may receive from Flagstar Bank is shown below.
Accellion, a vendor that Flagstar uses for its file sharing platform, informed Flagstar on January 22, 2021 that the platform had a vulnerability that was exploited by an unauthorized party. After Accellion informed us of the incident, we permanently discontinued use of this file sharing platform.
Unfortunately, we have learned that the unauthorized party was able to access some of Flagstar’s information on the Accellion platform – and that we are one of numerous Accellion clients who were impacted.
The security of our customer’s information is central to our business values. If we determine your personal information was impacted, we will contact you directly via U.S. Mail and, out of an abundance of caution, provide instructions to sign up for free credit monitoring services.