Additional Not Ready Reason Codes have been added to Five9 for the Retained Servicing Call Center.
Please review the codes shown below, and begin using these reason codes on Monday, May 10, 2021.
Code | Definition |
Break | This reason code is used for scheduled breaks. |
Unscheduled Break | This reason code is used for unscheduled breaks. |
Meal | This reason code is used for lunch or meal periods. |
Training | This reason code is used for training. |
System Issue | This reason code is used for system issues. |
Meeting | This reason code is used for meetings and one-on-ones. |
Not Ready Callbacks Returned Mail | This reason code is the default state upon logging in. This reason code is used for completing callbacks. This reason code is used for working returned mail. This reason code is used for working emails. |