May 7, 2021: Retained Servicing - Additional Five9 Not Ready Reason Codes

Additional Not Ready Reason Codes have been added to Five9 for the Retained Servicing Call Center.  

Please review the codes shown below, and begin using these reason codes on Monday, May 10, 2021.


Code 

Definition 

Break 

This reason code is used for scheduled breaks. 

Unscheduled Break 

This reason code is used for unscheduled breaks. 

Meal 

This reason code is used for lunch or meal periods. 

Training 

This reason code is used for training. 

System Issue 

This reason code is used for system issues. 

Meeting 

This reason code is used for meetings and one-on-ones. 

Not Ready

Callbacks 

Returned Mail

Email

This reason code is the default state upon logging in. 

This reason code is used for completing callbacks.

This reason code is used for working returned mail.

This reason code is used for working emails.