New Articles

  1. 05/10/2022: Retained Servicing $5.00 Convenience Fee for Payment by Phone is No Longer Assessed

    The $5.00 Convenience Fee for retained servicing customers to process a one-time payment while speaking with a Customer Experience Specialist will no longer be assessed.   This change applies to all loan types in the retained servicing por...
  2. VA Assumption Overview

    VA loan  types permit assumption of ownership.  The loan must meet the following criteria to be eligible for an assumption: Must be current on monthly payments or brought current at the closing of the sales transaction New bo...
  3. Payment Options

    Dear <Customer Name>, Thank you for contacting Fairway’s Customer Experience Team.  Assisting our customers is our highest priority. We offer multiple convenient options for you to remit your monthly payment. Pay Onli...
  4. FairwayNEXT Registration Steps

    Dear <Customer Name>, Thank you for contacting Fairway’s Customer Experience Team.  Assisting our customers is our highest priority. You may view information about your mortgage loan, process payments due to Fairway and retri...
  5. Confirm Payment Receipt

    Dear <Customer Name>, Thank you for contacting Fairway’s Customer Experience Team.  Assisting our customers is our highest priority. Thank you for your recent payment in the amount of <INPUT DOLLAR AMOUNT RECEIVED>. This pa...
  6. Autodraft & Biweekly Draft Unavailable

    Servicing Interim - Autodraft & Biweekly Draft Unavailable Dear <Customer Name>, Thank you for contacting Fairway’s Customer Experience Team.  Assisting our customers is our highest priority. We are not able to offer an aut...
  7. Third Party Solicitation Letter Not Affiliated with Fairway

    Thank you for contacting Fairway’s Customer Experience Team.  Assisting our customers is our highest priority. We can confirm the referenced letter you received was not generated or mailed to you from Fairway Independent Mortgage Corpora...
  8. Email Ticket Missing Verification Pieces

    Dear <Customer Name>, Thank you for contacting Fairway’s Customer Experience Team.  Assisting our customers is our highest priority. We received your recent request and were not able to provide assistance as the original emai...
  9. Payment Forwarded to New Lender

    Thank you for contacting Fairway’s Customer Experience Team.  Assisting our customers is our highest priority. Thank you for your recent monthly payment in the amount of <INPUT DOLLAR AMOUNT RECEIVED>. Fairway has forwarde...
  10. Branch Location, Loan Officer, Telephone Number to Apply for Loan

    Dear <Customer Name>, Thank you for contacting Fairway’s Customer Experience Team.  Assisting our customers is our highest priority. We are glad to receive your inquiry regarding your interest in working with Fairway to meet ...