November 18, 2021: Servicing911 - Copy of Communication Sent to Wisconsin Retained Branches

The communication shown below was sent from Kim Yowell to Wisconsin Retained Branch Locations today.

Please become familiar with this information in the event you receive an inquiry regarding this topic.

Contact your supervisor or manager if you have any questions.  Thank you!

Property Tax Payments – Wisconsin Retained Servicing Loans

Information in this communication applies to Retained Servicing Loans subserviced by ServiceMac in the name of Fairway regarding issuance of property tax payments from escrow on loans in the State of Wisconsin.

Wisconsin Tax Options:

  • Tax Option 1 - tax disbursement checks are payable to both the customer and the tax office.  The check amount will be the 2020 tax amount since the 2021 tax amount will not be available in time to meet the December 2021 deadline to send to the customer.
    • Tax Option 1 customers must pay the difference between the check they receive and the 2021 tax amount billed
    • If customers request Fairway to disburse the difference, they will be changed to Tax Option 2 for 2022
    • Should the checks sent to customers exceed the amount due, the tax office will remit any refund directly to customers
  • Tax Option 2 - tax payments will be disbursed from escrow by December 31, 2021 as funds are required to be disbursed from escrow on or prior to yearend with this option

  • Tax Option 3 - pay by the time the bill is due - Tax will be paid by January 31, 2022 and the tax line reflects a January due date

Servicing will provide Wisconsin branches loan level lists of payments disbursed to customers who selected Tax Option 1 in early December 2021.

Wisconsin Taxes:

Email all inquiries relating to Wisconsin Taxes to the email box shown below:

    • Option 1 requests to issue payment from escrow for any additional tax balance due
    • Any other special handling requests relating to Wisconsin tax payments

Please contact Servicing911 if you have questions at

This communication is for internal use to provide you with information to assist your customers.  This is not approved to post on social media.