November 23, 2021: Recast Content Has Been Updated in KnowledgeOwl

The Recast information in KnowledgeOwl for The Street (Fairway LO’s and Branch Employees) and KnowledgeOwl for Interim Servicing and Servicing911 has been updated.  

While there are no changes to the content and guidelines for each servicer, a separate recast matrix has been created and published for the following categories:

Servicing911 Team Members:  Make sure to provide these updated and currently published guidelines versions as pdf files to Fairway Loan Officers and Branch Employees. 

Effective with this communication, discontinue distributing prior versions of any recast matrix.  

Please contact your supervisor or manager if you have any questions.