Password Resets and Account Unlocks - FICS

Requests for FICS system access, password resets, and account unlocks are handled by the Fairway Helpdesk.

For FICS system requests, users must contact the Fairway Helpdesk:

  • Click the Fairway Helpdesk icon on the desktop
  • Call 1-866-500-5107

These requests are no longer processed by the Controls Department in Servicing.