Pay by Phone - Job Aid and Disclosure Script

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Pay By Phone - Comprehensive Job Aid
REPAY/Lift  is the web based platform used to process one-time customer ACH payments.  Realtime Electronic Payments (REPAY), our payment processing vendor, will store the payment information and transmit it to our bank for processing. ...
Payment Processing Disclosure - English
Information on this page applies to Interim Servicing and Servicing 911. This Payment Processing Disclosure must be read verbatim to every caller who is requesting to process a one-time payment by phone with a Customer Experience Specialist. ...
Payment Processing Disclosure - Spanish
Information on this page applies to Interim Servicing and Servicing 911. This Payment Processing Disclosure must be read verbatim to every caller who is requesting to process a one-time payment by phone with a Customer Experience Specialist. ...
Delete Pending Payment in REPAY/Lift
Follow the steps shown below to delete a pending payment.   Deleting a Pending Payment from REPAY/Lift This process can be performed to delete the pending processing of a one-time payment that has been entered into REPAY/L...
Search for Same Day Pending Payment in REPAY/Lift
Information on this page applies to Interim Servicing and Servicing 911. Access the Reporting data in REPAY/Lift to search for payments that have been accepted and are pending processing.   Examples of when to perform this search includ...