Information on this page applies to Interim Servicing and Servicing 911.
This Payment Processing Disclosure must be read verbatim to every caller who is requesting to process a one-time payment by phone with a Customer Experience Specialist.
Regulations and audits require this verbatim disclosure to be read in the order it is presented. We must obtain consent from the caller by having them confirm the information is correct before processing the payment.
Important: Read this verbatim script when processing a payment on a loan that is with Fairway Interim Servicing only.
Do not use this script for loans with Fairway Retained Servicing with ServiceMac. The Retained Servicing Lift/Ventanex has a separate script in the application that must be used.
Thank you for authorizing a payment with me today, [today’s date].
You, [Customer’s name] have authorized a one-time payment in the amount of [total payment amount in dollars and cents] to be drafted on [date draft is scheduled] from the account ending in [last four digits of account number being drafted] from [name of bank].
This payment will be applied to the Fairway account number [Fairway loan number] in the amount and on the date provided.
Funds for this payment will be deducted from your checking or savings account within 1 to 3 business days.
[If before 3:00 pm] - You have until 3:00pm Central Time today to call us and revoke your authorization of this payment.
[If after 3:00 pm] - You have until 3:00pm Central Time [next business day] to call us and revoke your authorization of this payment.
If you have any questions, inquiries, or would like to revoke your authorization for this payment, please contact by calling 800-201-7544. Do you confirm this information is correct?
[Obtain customer’s confirmation and proceed with processing the payment]