Customer Points of Contact: Fairway Reverse Mortgage Servicing Department HECM CLS

Fairway Reverse Mortgage Servicing Department

Points of Contact - HECM CLS Reverse Mortgages Subserviced at Celink


  • Phone Number Toll-free: (866) 654-0020  Monday - Thursday 8:00 a.m. - 8:00 a.m. Eastern Time,  Friday 8:00 a.m. - 5:00 p.m. Eastern Time
  • Website: reversedepartment.com  
  • Email: BC@reversedepartment.com  
  • Fax: (866) 616-2160  


Prior to loan boarding,  “Common Questions” viewable on this web portal (pre-registration) provide helpful information to customers and Fairway employees 

  • Mailing Address:

Fairway Independent Mortgage Corporation

Reverse Mortgage Servicing Department

P.O. Box 40724

Lansing, MI  48901-7924  


Customers Requesting Funds from their Line of Credit (LOC)

Customers whose loans have an established line of credit may request funds using one of the following:

  • Log in to reversedepartment.com and request an advance securely online
  • Fax a Line of Credit Draw request to toll-free (866) 569-1565
  • Call Customer Support to request a Line of Credit Draw toll-free (866) 654-0020
  • Mail a Line of Credit Draw request to:  

Fairway Independent Mortgage Corporation

Reverse Mortgage Servicing Department

P.O. Box 40738

Lansing, MI  48901