Popular Articles

  1. Payment Processing Disclosure - English

    Information on this page applies to Interim Servicing and Servicing 911. This Payment Processing Disclosure must be read verbatim to every caller who is requesting to process a one-time payment by phone with a Customer Experience Specialist. ...
  2. 12/20/19 - New Verbatim Script: Payment Processing Disclosure for Fairway Interim Servicing Loans

    Effective Friday, December 20, 2019 a new required verbatim script must be used when processing a one-time payment by phone with a customer or third party for Fairway Interim Servicing Loans.  This script is not to be used for Retained Loans w...
  3. Interim Servicing Contact Information

    Information on this page applies to Interim Servicing and Servicing 911. Interim Servicing Customer Experience  Contact Information  Phone :   800-201-7544 Hours of Operation :  Monday - Friday 8:3...
  4. Flagstar Bank Mortgagee Clause

    The mortgagee clause for loans transferring to Flagstar Bank: Flagstar Bank FSB ISAOA/ATIMA P.O. Box 52198 Phoenix, AZ  85072-2198 ...
  5. Loss Draft Insurance Claim Checks Made Payable to Fairway

    Customers who file damage claims with their Homeowner’s Insurance company receive a Loss Draft Claim Check made payable to them and to their mortgage servicer.  Home or property damage may occur after a loan transfers to the new Servicer...
  6. Mortgagee Clause

    Fairway Interim Servicing Fairway Independent Mortgage Corporation ISAOA/ATIMA  4201 Marsh Ln. Carrollton, TX  75007 Phone: (800) 201-7544 Fax: (866) 305-2449 SERVICEMAC – Fairway Retaine...
  7. Branch Office Loss Draft Endorsement

    Fairway branch offices are authorized to endorse loss draft insurance claim checks for customers whose loans and insurance claims meet the criteria listed below. 1. Review the criteria shown below to determine if the loan qualifies...
  8. VIP List for Servicing911

    Updated May 4, 2022 This VIP List contains the names of high profile managers, loan officers and employees within Fairway who require immediate and high priority attention to their request, inquiry or question. When the individuals on this li...
  9. RETAINED SERVICING - Customers Impacted by COVID-19 Coronavirus Pandemic

    This procedure and content on this page will be updated as additional options become available and as processes and guidelines change. Fairway Retained Servicing Loans serviced by ServiceMac If customers contact the Customer Experienc...
  10. Verifying Interim Customer - Loan Number Provided

    When interim servicing customers call Customer Experience for assistance and provide their loan number, follow the required verification steps listed below:   If the caller is the customer and they provide their loan number : ...