Process: Letters Returned as Undeliverable by the Postal Service

If Fairway has an invalid mailing address on file and these letters are returned as undeliverable, we will send customers an email notification explaining what occurred.  

The email will include a pdf attachment of a copy of the letter originally mailed. 

Depending on the duration of time elapsed, Fairway may redraft the letter to provide a new credit monitoring offer with a revised expiration date (allowing the customer additional time to opt into the credit monitoring service).