Retained Servicing - Customer Contact Information

This information applies to Fairway Retained Servicing Loans with ServiceMac.

Customer Experience Contact Information 

Phone: (877) 297-5350

Hours of Operation: Monday - Friday 8:30 a.m. - 5:00 p.m. Central Time

Email: Customersupport@myfairwayservicing.com

Website: www.myfairwayservicing.com

Mobile App: MyFairwayServicing    

Fax:  (803) 373-8094

Important Phone Numbers

Fairway (ServiceMac) Customer Service Phone

877-297-5350


Fairway (ServiceMac) Collections/Default Phone

877-297-5484


Fairway (ServiceMac) Loss Mitigation Phone

877-297-5484


Fairway (ServiceMac) Tax Department  Phone

844-323-3781 Public - Provide to Callers

855-332-7230 Non-Public - use for warm transfer


Fairway (ServiceMac) Insurance Department  Phone

833-811-3064 Public - Provide to Callers

833-811-3065 Non-Public - use for warm transfer


Fairway (ServiceMac) Loss Draft Insurance Claims Department  Phone

833-888-6807 Public - Provide to Callers

833-888-6808 Non-Public - use for warm transfer


Fairway Interim Servicing Department - Servicing911 -Assistancefor Loan Officers

800-201-7544


Fairway Renovation Loans

888-386-1109

drawadmin@fairwaymc.com


Cenlar

877-745-5029

www.fairwayindependentmc@loanadministration.com


Monthly Payment and Payoff Mailing Addresses

Monthly Payments, Principal Curtailments, Additional Escrow Funds, and Payment of Fees should be sent to the Payment Mailing Addresses.

Payoff Funds must be sent to one of the specified Payoff Addresses.  Payoff Funds must not be sent to the Monthly Payment Address.


Monthly Payment Mailing Address / Lockbox:

Fairway Independent Mortgage Corporation

PO Box 105178

Atlanta, GA  30348-5178


Monthly Payment Wiring Instructions (see below for Payoff Wiring Instructions):

Beneficiary Name: Fairway Independent Mortgage Corporation

Bank Name:  Wells Fargo

Address:  255 2nd Avenue South

City, State:  Minneapolis, MN     55479

Beneficiary Account #: 4749659454  

ABA Routing #: 121000248

ATTN:  Reference to transaction, Company Name or loan number


Monthly Payment Overnight Mailing Address:

Fairway Independent Mortgage Corporation

3585 Atlanta Avenue

Hapeville, GA  30354-1705


Payoff Wiring Instructions (see above for Monthly Payment Wiring Instructions):

Beneficiary Name: Fairway Independent Mortgage Corporation

Bank Name: Wells Fargo 

Address: 255 2nd Avenue South

City, State: Minneapolis, MN  55479

Beneficiary Account #:4749659454

ABA Routing #:121000248

ATTN: Reference loan number


Payoff Funds Mailing Address:

Fairway Independent Mortgage Corporation

Attn: Payoff Department

9726 Old Bailes Road, Suite 200

Fort Mill, SC  29707


Escrow Shortage Payment Mailing Address:

Fairway Independent Mortgage Corporation

P.O. Box 931060

Atlanta, GA  31193-1060


Correspondence:

Fairway Independent Mortgage Corporation

PO Box 100100

Duluth, GA 30096-9377


Qualified Written Requests:

Fairway Independent Mortgage Corporation

PO Box 100101

Duluth, GA 30096-9377


Collections / Default

Phone:877-297-5484  

Collections Hours of Operation:
Monday - Friday 7:30 am  -7:00 pm Central Time (Inbound)                                
Saturdays: 8:00 am - 2:00 pm Central Time (Inbound)


Collections/Default Mailing Address:
Fairway Independent Mortgage Corporation
PO Box 100102
Duluth, GA 30096-9377


Loss Mitigation

Phone:877-297-5484  

Loss Mitigation Hours of Operation:

Monday - Friday  7:30 am - 7:00 pm Central Time (Inbound)  

Saturdays: 8:00 am - 2:00 pm Central Time (Inbound)

Loss Mitigation Mailing Address:
Fairway Independent Mortgage Corporation
PO Box 100103
Duluth, GA 30096-9377


Tax - Corelogic

Hours of Operation:Monday - Friday 8:30 am - 5:00 pm Central Time
Phone - Public:844-323-3781 Provide to customer
Phone - Non-Public:855-332-7230  Use for warm transfer
General Fax:817-826-1777
Delinquent Proof of Payment/ Payment Arrangement Fax:817-826-1258
Delinquent Proof of Payment/ Payment Arrangement Email:paymentproof.dfw.tx@corelogic.com(email for proof of tax payments)

Mailing Address:
Fairway Independent Mortgage Corporation
Attn: Tax Department
PO Box 9212
Coppell, TX 75019-9228

Delinquent Proof of Payment/ Payment Arrangement Box:
Fairway Independent Mortgage Corporation
Attention: DELFUS Department
PO Box 9203
Coppell, TX 75019-9210

Email:Paymentproof.dfw.tx@corelogic.com( email for proof of tax payments) 

General Tax Mailbox:
Current or Delinquent Tax Bill
Tax Sale Notice
Exemptions
Revised Tax Amounts
Refund Documentation

Delinquent Tax Mailbox:
Proof of Payment
Payment Arrangement


Insurance - National General

Hours of Operation:Monday - Friday 8:00am - 8:00pm  Eastern Time 
Phone - Public:833-811-3064 Provide to borrower
Phone - Non Public:833-811-3065 Use for warm transfer
Fax:833-856-3571


Customers and Insurance Agents may Electronically Upload Policy Information and Renewals:
www.ihaveinsurance.com/fairway

Mailing Address:
Fairway Independent Mortgage Corporation
Attn: Insurance Department
PO Box 29411
Phoenix, AZ 85038-9411
Mortgagee Clause:

ServiceMac, LLC, Acting On Behalf of Fairway

ATTN: Insurance Department

ISAOA, ATIMA

PO Box 29411

Phoenix, AZ 85038-9411


Insurance Bills

Insurance Binders

Declaration Pages

Loss Draft Insurance Claims - National General

Hours of Operation:Monday - Friday 8:30 am - 5:00 pm Central Time

Phone - Public:833-888-6807 Provide to borrower

Phone - Non Public:833-888-6808 Use for warm transfer

Fax:833-888-6809


Mailing Address:

Fairway Independent Mortgage Corporation

Attn: Loss Draft Department

PO Box 29413

Phoenix, AZ 85038-9413


Loss Draft (Claims) Packages & Checks 

Loss Draft document requirements