Return Mail Process - Email Notification Sent

Process when Letters are Returned as Undeliverable by the Postal Service:

If Fairway has an invalid mailing address on file and these letters are returned as undeliverable, we will send customers an email notification explaining what occurred.  The email will include a pdf attachment of a copy of the letter originally mailed. 


Depending on the duration of time elapsed, Fairway may redraft the letter to provide a new credit monitoring offer with a revised expiration date (allowing the customer additional time to opt into the credit monitoring service).