Fairway Reverse Support Department - Internal and Loan Officer Assistance

Servicing911 and Fairway Loan Officers have access to the Reverse Support Team at Celink for assistance with issue relating to the HECM Reverse Mortgage Product.

Contact Information: 

The Fairway Reverse Support Department provides assistance for the following:

  • Internal support for Fairway Loan Officers and employees with all Reverse Mortgage products

The Fairway Reverse Mortgage Servicing Department (Celink performing interim servicing branded as Fairway) provides assistance to customers with a HECM CLS Reverse Mortgage.  Click Here to view this contact information.  


The Fairway Reverse Support Department provides assistance for the following:

  • Internal support for Fairway Loan Officers and Employees with Reverse Mortgage Products
  • Endorsement support
  • Direct deposit
  • Draw requests
  • Once a month at least draw request immediately following closing because customer did not understand
  • Not hardcoded as a purchase owner property
  • Repair set asides
  • LESA
  • Accounting the draws
  • Prepayment - prior to boarding