The procedure to add or update an international phone number in MSP for retained servicing loans has been published in KnowledgeOwl.
View this information in KnowledgeOwl by navigating to:
Home >> Account Maintenance >> Customer Contact Information >> Updating Telephone Numbers
The procedure is shown below. Please contact your supervisor or manager if you have any questions.
Add or Update an International Phone number
MSP Comment Codes:
Add New or Update an International Phone number
Navigate to the LCOM screen in MSP
TEL NO.: Telephone Number Field
Update the International Phone number on the Free-Form line
PH CD: Phone Code Field
SRC CDE: Source of Receipt Code Field
C/R IND: Consent and Revoke Indicator Field