System Access Required for Servicing911

Listed below are the required systems needed to perform work in Servicing911.

Contact your manager if you do not have access to all of these systems.


Interim Servicing
KnowledgeOwl (Interim and Servicing911)
Fairway Network, Citrix and Outlook
FICS - Including access to generate payoffs
Five9 Phone System (Interim) and ServiceMac)
Lift/Ventanex (Interim)
Encompass Archives
Encompass Production
Encompass –Employee Loans (Only for MGR/TM/Supervisors)

Retained Servicing (ServiceMac)
DAAS VM Ware Desktop
Knowledge Owl (Retained Servicing)
MSP
Servicing Digital (Password reset and unlock accounts)
Efax
Web Direct