Listed below are the required systems needed to perform work in Servicing911.
Contact your manager if you do not have access to all of these systems.
Interim Servicing |
| KnowledgeOwl (Interim and Servicing911) |
| Fairway Network, Citrix and Outlook |
| FICS - Including access to generate payoffs |
| Five9 Phone System (Interim) and ServiceMac) |
| Lift/Ventanex (Interim) |
| Encompass Archives |
| Encompass Production |
| Encompass –Employee Loans (Only for MGR/TM/Supervisors) |
Retained Servicing (ServiceMac) |
DAAS VM Ware Desktop |
| Knowledge Owl (Retained Servicing) |
| MSP |
| Servicing Digital (Password reset and unlock accounts) |
| Efax |
| Web Direct |