Training Videos

Articles

1. Introduction Overview - Length 23:20
Click Here to view the Introduction Overview training video . Passcode:   Z5=R@njL  Video length: 23 minutes 20 seconds ...
2. Servicing Organization, Websites and Systems Overview - Length 32:09
Click Here to view the Servicing Organization, Websites and Systems Overview training video . Passcode:   ax8nbc+r  Video Length: 32 minutes 09 seconds ...
3. KnowledgeOwl - Length 9:45
Click Here to view the KnowledgeOwl training video . Passcode:   b^NGvQ.8  Video Length: 9 minutes 45 seconds ...
4. Contact Us Information and IVR - Length 18:29
Click Here to view the Contact Us Information and IVR training video . Passcode:   &yM2Ec0h  Video Length: 18 minutes 29 seconds ...
5. Notice of Transfer and Billing Statement - Length 31:38
Click Here to view the Notice of Transfer and Billing Statement training video . Passcode:   R5?58jQH  Video Length: 31 minutes 38 seconds ...
6. Payments and Cashiering - Length 14:17
Click Here to view the Payments and Cashiering training video . Passcode:   C0*2Q8A7  Video Length: 14 minutes 17 seconds ...
7. Lift/Repay Training Video - Length 12:59
Click Here to view the Lift/REPAY training video .  Passcode: 8CzJ&c^1 Video Length: 12 minutes 59 seconds ...
8. FairwayNEXT.com Training Video - Length 27:27
Click Here to view the FairwayNEXT.com training video . Passcode:   05$N!QPH Video Length: 27 minutes 27 seconds ...
9. Call Flow, Verifications and QA Overview - Length 31:15
Click Here to view the  Call Flow, Verifications and QA Overview training video . Passcode:   $!eHeN0x Video Length: 31 minutes 15 seconds ...
10. FICS General Overview - Length 40:34
Click Here to view the FICS General Overview training video . Passcode:  1q1?pRyY Video Length: 40 minutes 34 seconds ...
11. FICS Verification Examples - Length 9:54
Click Here to view the FICS Verification Examples training video . Passcode:    #.a4vjZE Video Length: 9 minutes 54 seconds ...
12. FICS Servicing Transfer Examples - Length 42:42
Click Here to view the FICS Servicing Transfer Examples training video . Passcode:    nGC$U4EA Video Length: 42 minutes 42 seconds ...
13. FICS Transaction History Examples - Length 45:11
Click Here to view the FICS Transaction History Examples training video . Passcode:   $Wa75x?8 Video Length:  45 minutes 11 seconds ...
14. FICS Memos Examples - Length 15:24
Click Here to view the FICS Memos Examples training video . Passcode:   c2JA^r?y Video Length:  15 minutes 24 seconds ...
15. FICS Radstar - Length 8:38
Click Here to view the FICS Radstar training video . Passcode:     Uz7#aOfc Video Length:  8 minutes 38 seconds ...
16. FICS KnowledgeOwl Content - Length 18:21
Click Here to view the FICS KnowledgeOwl Content training video . Passcode:     4L.*WY&F  Video Length: 18 minutes 21 seconds ...
17. Recast - Length 12:08
Click Here to view the Recast training video . Passcode:   dm4&#U^q Video Length:  12 minutes 08 seconds ...
18. Complaints - Length 16:15
Click He re to view the Complaints training video. Passcode:   *!q2J6$E Video Length: 16 minutes 15 seconds ...
19. COVID-19 Impacts and Assistance - Length 8:02
Click Here to view the COVID-19 Impacts and Assistance training video . Passcode:   j7@VW4I& Video Length: 08 minutes 02 seconds ...
20. Newsflashes - Video Length 5:08
Click Here to view the Newsflashes training video . Passcode:   GWq0Bx.q Video Length: 05 minutes 08 seconds ...
21. Escrow, Insurance, and Loss Draft Claim Checks - Length 27:18
Click Here to view the Escrow, Insurance, and Loss Draft Claim Checks training video . Passcode:   CP$G7o86 Video Length:  27 minutes  18 seconds ...