Servicing Interim – Transfer Effective Date
<Dear <Customer Name>,
Thank you for contacting Fairway’s Customer Experience Team regarding the servicing transfer of your mortgage loan. Assisting our customers is our highest priority.
Your mortgage loan transfers to <NEW SERVICER> effective <DATE - Spell out Month, day, year – example December 15, 2021>.
Your mortgage loan transferred to <NEW SERVICER> effective <DATE - Spell out Month, day, year – example Month 01, 2022>.
Please reference the attached Notice of Transfer, providing your new servicer’s contact information and where to remit your payment.
Please do not be concerned if you contact <NEW SERVICER> and your loan information is not yet available on their systems. It may take 7 to 10 business days after the transfer effective date for all loan records to fully board.
You are protected under the Real Estate Settlement Procedures Act (RESPA) which prevents negative credit reporting or late fees for 60 days after the transfer effective date.
If you have additional questions about the servicing transfer of your mortgage loan or if we may be of further assistance, please contact Customer Experience at the phone number or email address referenced below.
Thank you for contacting Fairway Independent Mortgage Corporation.