Transfers to Flagstar Bank

Flagstar Bank Customer Service Representatives are available to assist mortgage customers by calling toll-free (800) 968-7700 from 7:30 a.m. to 8:00 p.m. Eastern Time Monday through Friday, and from 7:30 a.m. to 4:00 p.m. Eastern Time Saturday.  


Payment Mailing Address:

Flagstar Bank

P.O. Box 660263

Dallas, TX  75266-0263


Customers have online access to their mortgage account by registering at - https://www.flagstar.com/myloans


Two Harbors Investment Corporation is one of the largest purchasers of Conventional loans MSRs for loans originated by Fairway.  We are excited to announce Two Harbors is transitioning to a new subservicer, Flagstar Bank.  Flagstar Bank has been federally chartered since 1987 and is in the top ten mortgage subservicers nationally.


The first servicing transfer of newly originated loans to Flagstar Bank on behalf of Two Harbors is in September (with a 10/1/2020 servicing transfer effective date) which coincides with the last servicing transfer activity for loans transferring to Dovenmuehle (DMI). 


Customers will receive a combined (Goodbye and Hello) Notice of Transfer from Fairway and Flagstar Bank.  


Remember: Servicing transfer details are available on FairwayNEXT.com, and customers who provide permission prior to closing will receive helpful status texts.


Although the servicing transfer date falls on the first of the month, customers may have the ability to register online before the first.  


Frequently Asked Servicing Questions about Flagstar Bank:

Recast – Principal and Interest Modifications

  • Offered for fixed-rate Conventional Fannie Mae and Freddie Mac loan types
  • $300.00 non-refundable processing fee
  • Minimum dollar amount to pay toward principal is $10,000.00
  • Eligible to request after first monthly payment made to Flagstar Bank


Monthly Mortgage Payments –ACH Drafting Options

  • Monthly Recurring Auto Draft – Full payment drafted 
  • Bi-weekly Auto Draft – No processing fee to enroll.  Customers should contact Flagstar Bank directly for program guidelines.


 
Flagstar Bank Customer Service Representatives are available to assist mortgage customers by calling toll-free (800) 968-7700 from 7:30 a.m. to 8:00 p.m. Eastern Time Monday through Friday, and from 7:30 a.m. to 4:00 p.m. Eastern Time Saturday.  


Customers have online access to their mortgage account by registering at - https://www.flagstar.com/myloans


Flagstar Bank provides a tutorial video on their website regarding the transfer of servicing.  This video is viewable here:  https://www.flagstar.com/personal/my-loans.html