Updated Articles

  1. 05/10/2022: Retained Servicing $5.00 Convenience Fee for Payment by Phone is No Longer Assessed

    The $5.00 Convenience Fee for retained servicing customers to process a one-time payment while speaking with a Customer Experience Specialist will no longer be assessed.   This change applies to all loan types in the retained servicing por...
  2. VA Assumption Overview

    VA loan  types permit assumption of ownership.  The loan must meet the following criteria to be eligible for an assumption: Must be current on monthly payments or brought current at the closing of the sales transaction New bo...
  3. VIP List for Servicing911

    Updated May 4, 2022 This VIP List contains the names of high profile managers, loan officers and employees within Fairway who require immediate and high priority attention to their request, inquiry or question. When the individuals on this li...
  4. Third Party Solicitation Letter Not Affiliated with Fairway

    Thank you for contacting Fairway’s Customer Experience Team.  Assisting our customers is our highest priority. We can confirm the referenced letter you received was not generated or mailed to you from Fairway Independent Mortgage Corpora...
  5. Payment Options

    Dear <Customer Name>, Thank you for contacting Fairway’s Customer Experience Team.  Assisting our customers is our highest priority. We offer multiple convenient options for you to remit your monthly payment. Pay Onli...
  6. Payment Forwarded to New Lender

    Thank you for contacting Fairway’s Customer Experience Team.  Assisting our customers is our highest priority. Thank you for your recent monthly payment in the amount of <INPUT DOLLAR AMOUNT RECEIVED>. Fairway has forwarde...
  7. Loan Type Unavailable Online

    Dear <Customer Name>, Thank you for contacting Fairway’s Customer Experience Team.  Assisting our customers is our highest priority. Based on factors associated with your loan type and plan, we are not able to provide online ...
  8. FairwayNEXT Registration Steps

    Dear <Customer Name>, Thank you for contacting Fairway’s Customer Experience Team.  Assisting our customers is our highest priority. You may view information about your mortgage loan, process payments due to Fairway and retri...
  9. Email Ticket Missing Verification Pieces

    Dear <Customer Name>, Thank you for contacting Fairway’s Customer Experience Team.  Assisting our customers is our highest priority. We received your recent request and were not able to provide assistance as the original emai...
  10. Document Copy Request

    Dear <Customer Name>, Thank you for contacting Fairway’s Customer Experience Team.  Assisting our customers is our highest priority. We received your recent request for a copy of <Document Requested>. The document you reque...