View Purged Loans Data in FICS - February 2020

Information on this page applies to Interim Servicing and Servicing 911.

Records for 105,106 loans that originated and funded prior to January 1, 2017 were purged from FICS on February 9, 2020.

Loan data, memos and transaction history for these loans are no longer viewable for these loans.  

Images of documents and letters uploaded to Radstar for these loans will remain viewable in FICS by following the steps listed below:

  1. Select Tools from the menu bar at the top of the screen
  2. Select Retrieve
  3. The Radstar Retrieve tab will appear
  4. Type the loan number in the Beg/End Loan # field
  5. Check the Include Deleted Loans box – this must be checked to successfully retrieve documents for purged loans
  6. Click the Search Now button and documents folders will appear in the lower portion of the screen

The purged data will remain accessible to the Servicing Operations Team should research be required.  If purged data is needed, please send an email with the following information:

Address email to:  Julie Presley and copy Sam Young

Subject line:  Purged Loan Data Request

Body of email:  Loan number and a specific description of the needed data including a date range

Servicing Operations will reply within 1 to 2 business days.