Servicing Interim – Webster Bank Transfer Loans
Dear <Customer Name>,
Thank you for contacting Fairway’s Customer Experience Team regarding your mortgage loan that recently transferred to Webster Bank. Assisting our customers is our highest priority.
Thank you for contacting Fairway’s Customer Experience Team regarding your loan that will be transferring to Webster Bank. Assisting our customers is our highest priority.
Your first monthly mortgage payment is due <DATE> to Fairway.
Please be assured we have updated our system records to reflect the discounted monthly mortgage payment amount to include the Webster Bank discount. No further action regarding the discounted payment amount is required from you.
The payment due <DATE> will be for the amount of <PROVIDE BREAKDOWN OF DISCOUNTED AMOUNT>.
To make this payment, please speak with a Customer Experience Specialist to process a one-time payment by phone – for no fee – by calling toll-free (800) 201-7544 Monday – Friday from 8:30 a.m. to 5:00 p.m. Central time or they may mail a check to :
Fairway Independent Mortgage Corporation
P.O. Box 117298
Carrollton, TX 75011
Fairway is unable process the reduced monthly amount on our website, www.FairwayNEXT.com or by using our automated phone system. We apologize for any inconvenience this may cause.
If you have additional questions regarding your payment or if we may be of further assistance, please contact Customer Experience at the phone number or email address referenced below.
Thank you for contacting Fairway Independent Mortgage Corporation.