Reverse Mortgage Welcome Packets and LOC Confirmation Letters

Welcome Packets and Line Of Credit (LOC) Confirmation Letters began being mailed to customers on a once a week batch process instead of daily.  After a thorough review of the process with the print vendor, the batch process was more practical for multiple reasons.  

Batches are created Wednesday and mailed out on Thursday each week.  

New customers should receive their Welcome Packet within 5-10 days of loan boarding.

LOC confirmation letters do not have a mail deadline.  

Effective 01/28/2022